Privacy Policy

At Tempered and Specialty Metals, we are committed to protecting your privacy. The information collected on our site is used strictly for processing orders and credit applications. We do not sell or trade any customer data with any firm, for any reason. The data we store is designed to make doing business with us easier. We have gone to great lengths to insure such data is protected and secure. We use security protocols to send and receive data and you can be assured that Tempered and Specialty Metals is committed to your privacy and maintaining complete confidentiality.

What information do we collect and how do we use it?

  • When you submit an order or request credit with Tempered and Specialty Metals, we need to know your name, e-mail address, mailing address, and any other pertinent data. This allows us to process documents completely and accurately.
  • We use your username/password login information to fill in your address and billing information, as well as to provide relevant information to you while visiting the Tempered and Specialty Metals site.
  • We will monitor traffic patterns and site usage to help us develop effective programs and content for our customers and partners.
  • We may also use the information we collect to occasionally notify you about important changes to the Web site, new services, and special offers we think you’ll find valuable. If you would rather not receive this information, you may visit our site to remove yourself from our distribution list.

How does Tempered and Specialty Metals protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software we use is Secure Sockets Layer 128-bit data encryption (SSL), which is endorsed by the World Wide Consortium and is the de facto standard for secure data transmission. SSL encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

Will Tempered and Specialty Metals disclose the information it collects to outside parties?

Tempered and Specialty Metals does not sell, trade, or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by Tempered and Specialty Metals. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.

Disclosures

We will not disclose any information we keep about you to any third parties.

Quality/Returns Policy

Tempered and Specialty Metals has identified each element of ISO 9001:2008 as it pertains to our business and have implemented various controls to ensure that all factors influencing quality are adequately defined.  The Quality System installed at Tempered and Specialty Metals ensures that products conform to relevant material specifications, meet or exceed the specifications of our customer purchase orders, and maintain full traceability.

Our commitment at Tempered and Specialty Metals is to always supply a quality product that meets or exceeds customer quality and specification requirements.  In the event our customer determines there is a discrepancy between their purchase order and the product received, the following policy will need to be adhered to if a claim is to be filed with Tempered and Specialty Metals:

Material received wet from transit – must be noted on delivering carrier’s paperwork at time of receipt, pictures taken, and must be reported to Tempered and Specialty Metals immediately upon receipt.

Material received damaged – must be noted on delivering carrier’s paperwork at time of receipt, pictures taken, and must be reported to Tempered and Specialty Metals immediately upon receipt including TSM tag identification #’s.

Rust / oxidation – for dry products, must be reported to Tempered and Specialty Metals upon receipt along with pictures and TSM tag identification #’s.   For oiled products, must be reported to TSM upon receipt or within a maximum of 90 days after receipt along with pictures and TSM tag identification #’s.

Material believed to be out of measurable specifications (ie: width, thickness, physicals, hardness) must be reported to Tempered and Specialty Metals upon receipt or within 90 days of receipt maximum along with TSM tag identification #’s and dimensional results/discrepancy noted as comparing to customer PO along with pictures if they represent the discrepancy.

Toll Processing – Tempered and Specialty Metals will do the very best to call out material defects found during the processing of customer owned material, however, we can only honor claims with regard to the dimensional characteristics changed or transformed during the processing of the material as required by the customer purchase order.

Consequential damages will not be covered by Tempered and Specialty Metals.